Introduction

We are in [Balancelab laboratories] We take the most respectful of the privacy of our website visitors and our online dealers. This policy is an integral part of your experience in interacting with our site, as we strive to protect and secure the information you share with us.

The information we collect

When using our website, we may collect some information it provides voluntarily, such as name, phone number, and email address. We use this information to improve our services and customize your experience.

Using information

We use the information we collect for administrative purposes and improve our services. We may share some of this information with third parties to ensure the provision of services effectively.

Use of Information

We use the information we collect for administrative purposes and to improve our services. We may share some of this information with third parties to ensure the efficient provision of services (such as payment service providers or hosting companies).

In-App Permissions

The app may request access to certain permissions on your device to ensure the proper provision of services, including: 1. Camera Purpose: To enable you to take photos or upload medical documents/reports when needed. We do not use the camera without your explicit permission. 2. Microphone Purpose: To support voice calls or medical consultations via the app. • Audio is not recorded or saved without your consent. 3. Geolocation (GPS) Purpose: To locate the nearest branch/laboratory to serve you or to improve the accuracy of delivery services. • You can refuse permission, and this will not affect your use of the rest of the app’s core services. User Rights • You have the right to access, update, or request the deletion of your personal information. • You can unsubscribe from marketing messages at any time. • You can control permissions (camera, microphone, location) from your device settings. Information Protection • We take all possible security measures (encryption, firewalls, intrusion detection systems) to protect your data. • However, you are also responsible for maintaining the confidentiality of your login credentials.

Access and control rights

You have the right to access and correct your personal information. You can also ask to delete the information you provided to us. Please contact us for more information on how to implement these rights.

Information protection

We take suitable safety measures to protect your personal information. However, you should also take the necessary measures to protect your personal information, such as not sharing your passwords with others.

Changes to privacy policy

We may update this policy from time to time, and we will post any changes on this page. It is preferable to review this policy regularly to follow any updates.

Contact us

If you have any questions about the privacy policy or how we deal with your information, please contact us via email: [[email protected]].